We will respond to orders with an itemized invoice. New York residents pay
8.875% sales tax. You may also telephone us with your Credit Card order between 11 and 5 Monday to Friday, call 212-980-5825. If you wish to pay
with Paypal please use the paypal choice. If you have any questions about an
item please email or call with any questions about an item you are interested in. Shipping only to billing address of the credit card.
Ordering
At Nelson & Nelson your satisfaction is guaranteed. If you have any further questions about an item or wish to inquire about a specific item not found here, .
You may order on-line through our secure order form or contact us by phone, fax or our .
We accept Visa, Mastercard, American Express or check. Funds can also be transferred directly into our account. Shipping, handling and insurance are additional. Sales tax applicable in the state of N.Y. unless valid resale certificate is provided. Courtesy to trade extended to dealers and decorators.
Shipping
All checks must clear before property is shipped. Shipments are made to credit card billing addresses only. All items must be fully insured at buyer's expense. In the case of damage during shipping, all shipping materials must be retained for the carrier's inspection. Please notify us immediately in such cases!
Returns
If you intend to return an item, please call us first for authorization.
Items authorized for return must be postmarked within five (5) business days from the date of your receipt of purchase.
Items authorized for return must be in their original condition and repacked in a secure, professional manner.
Items authorized for return must be reinsured for their full purchase value. The customer is responsible for all return shipping and insurance costs.
* Shipments to foreign countries cannot be returned due to import and duty concerns.
Lay-A-Way
Lay-A-Way plans are available. An initial 30% deposit is required with total payment due within 90 days.
